The Evolution of “Waste” in Lean Thinking and Its Application to the Service Sector
Abstract
This paper reviews the complexity of translating the seven wastes associated with lean practices from manufacturing settings to the service sector. I emphasize the view of waste from manufacturing, address the potential hesitation and resistance to the liberal adaptation of their meaning into service industries type-by-type, and point out how these forms of waste shape lean projects to create smoother more efficient business models.
Keywords: lean, muda, waste, service sector, kaizen, kaizen event, lean house, JIT, JIDOKA
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